7-11 Japan: Question 1

Company Background

7-Eleven Japan is a subsidiary company under the parent company of Seven & I Holdings Co. It has more than 50,000 outlets around the world. The stores are located in 16 countries. 16,020 and 920 stores are located in Japan and Hong Kong respectively. The first opened store in Japan and Hong Kong is in 1974 and 1981.

Although they are all under the name of 7-Eleven, there are differences between the stores in Japan and Hong Kong.

Q1. The difference in the services provided in 7-11 in Japan and in Hong Kong.

Similarities

Differences

Digital camera photo print service:

In Japan, the 7-11 convenience stores have the digital camera photo printing service provided to the customers. The customers just need to bring the portable storage devices like memory card of the digital camera then the store can help them to print out the photos in the card. The photos can also be sent through infra-red to the printer to print out the photos or documents.

 


Food delivery service:

This service is mainly focus on elderly people and busy people. As the old people may have difficulties to travel to the convenience store, they can order the ingredients or even cooked food online through the website of the 7-11 and the staff will deliver the food to them. This services has not yet been applied in Hong Kong.

Net print service:

The net print service is that the customer can login to the net print website of 7-11 and upload the file at home. When the customer arrived to the designated store he can simply pay and collect the print out.

Reference:
Seven Eleven Japan, n.d.. Availabla from: <http://www.sej.co.jp/services/index.html> [9 March 2014]

Fuji Xerox, 2014. Net Print, 7-11 Japan. Availabla from: <http://www.printing.ne.jp/> [9 March 2014]